Refund policy
Return and Refund Policy
At ScrubZ, we stand by the quality of our products and want you to be fully satisfied with your purchase. Our Return and Refund Policy ensures that every experience with us is seamless, simple, and upholds the high standards we are known for. Please review the details below to understand our policy and processes.
1. 30-Day Return Policy
You have 30 days from the date you receive your order to request a return. To qualify, your scrub suits must meet the following conditions:
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Condition: Items must be in the same state as received.
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Tags: Unworn or unused, with original tags attached.
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Packaging: In the original packaging.
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Proof of Purchase: Receipt or proof of purchase is required.
How to Start a Return
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Contact us at info@scrubzapparel.com to request a return.
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Once approved, you will receive a return shipping label and instructions for sending back your items.
Note: Items sent without prior return approval will not be accepted.
Return Address:
ScrubZ Apparel Supplies 2024 Unlimited, LLC
PO Box 370334, Montara, CA 94037
For questions, please contact us at info@scrubzapparel.com.
2. Damages and Issues
Please inspect your order carefully upon arrival. If you find any issues—such as a defect, damage during shipping, or an incorrect item—reach out to us at info@scrubzapparel.com right away.
To help us resolve the issue quickly, please provide the following details when you contact us:
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A description of the issue with the item (e.g., defect, damage, incorrect size)
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Photos clearly showing the problem
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Your order number or proof of purchase
Our team will evaluate the issue promptly and work with you to make it right, whether through a replacement, repair, or another solution tailored to meet your satisfaction.
Please inspect your scrub suits upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at info@scrubzapparel.com so we can address the issue.
3. Exchanges
We understand that sometimes an exchange is necessary to ensure you get the perfect scrub suit. To expedite the process, we recommend following these steps:
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Initiate a Return: Begin by completing a return for the original item following our return policy.
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Place a New Order: Place a new order for the desired item in the correct size, color, or style. This approach ensures that the replacement item is processed and shipped without delay.
Once we receive and approve your return, your original purchase will be refunded in accordance with our refund policy. By placing a new order, you’ll avoid any waiting time and receive your replacement scrub suit as quickly as possible.
4. Non-Returnable Items
For safety and quality control, certain items are non-returnable, including:
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Customized Products: Personalized or special-order scrub suits.
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Personal Care Products: For hygiene reasons, scrub suits that have been worn or used cannot be returned.
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Additionally, we do not accept returns for sale items or gift cards. If you are unsure about the return eligibility of a particular item, please contact us.
5. Refunds
Once we receive and inspect your returned scrub suit, we’ll promptly notify you of the status of your refund. Approved refunds will be processed within 10 business days and issued back to your original payment method.
Please Note: Depending on your bank or credit card provider, it may take additional time for the refund to appear in your account. We recommend allowing up to 15 business days for the refund to fully process. If, after this period, you have not yet received the funds, please reach out to us at info@scrubzapparel.com.